Terms and Conditions of Sale

1. Preamble

The company CoproHarmony (hereinafter referred to as "CoproHarmony") carries out a service activity on its website in the field of condominium board management.

Through its site https://coproharmony.fr/, CoproHarmony offers the sale of subscriptions to a SaaS solution for managing condominium boards, bringing together features for managing issues, general meetings, documents, the condominium dashboard and other services related to managing a condominium.

These Terms and Conditions of Sale (hereinafter "T&Cs") are intended to exclusively govern all commercial relationships arising from the Use of the Site’s Services by Users who are consumers only.

The Site, the subscriptions taken out and the content are strictly reserved for private and personal use, and may under no circumstances be used for commercial purposes on behalf of third parties, whether or not for financial consideration.

These T&Cs are governed by the provisions of the French Civil Code and the French Consumer Code.

CoproHarmony reserves the right to modify these T&Cs as necessary, as well as the editorial content and prices, at any time and without notice, according to the evolution of the Site and its services, as well as the evolution of applicable legislation. Use of the Site and the services offered by the Company is always subject to the most recent version of the T&Cs available.

The equipment enabling access to the Site and CoproHarmony’s services is the sole responsibility of the User, as are the connection costs incurred through use.

The Site warns the User of the need to have a secure internet connection, allowing access to content from the device of their choice (computer, tablet, mobile phone).

2. Purpose and conditions of use

These T&Cs govern all commercial relationships arising from the use of CoproHarmony’s services.

The User thus acknowledges having the legal capacity to contract, being of legal age and not being subject to any legal protection measure for adults as defined in articles 425 et seq. of the French Civil Code.

If the User does not fully approve the T&Cs, they are not authorized to use the Site or access the content and services.

THE USER DECLARES TO HAVE READ THESE T&Cs IN THEIR ENTIRETY AND TO FULLY AND UNRESERVEDLY ACCEPT THE OBLIGATIONS INCUMBENT UPON THEM. USE OF THE SITE, ACCESS TO THE CONTENT AND SUBSCRIPTION TO THE PLANS IMPLIES FULL ACCEPTANCE OF THE T&Cs.

When using the Site and services, it is strictly forbidden in particular to:

• Copy, modify or alter all or part of the content;
• Use the services in a manner that is not fair and genuine;
• Use all or part of the Site’s features in a way and/or for a purpose contrary to applicable laws and regulations;
• Collect or gather data, personal or otherwise, in any form and for any purpose whatsoever;
• Infringe in any way whatsoever on the rights of users or third parties;
• Hold or make statements or disseminate, in any form whatsoever, content that infringes in any way whatsoever on the rights of others;
• Violate any applicable legal or regulatory provision.

CoproHarmony reserves the right to check compliance with the T&Cs by Users at any time. Failure to comply with any of the provisions of these T&Cs automatically terminates the authorization to use the services offered and may result in the removal of access to paid content.

3. Content and subscription plans

CoproHarmony offers a SaaS service for condominium board management accessible via a web platform.

The user can subscribe to full access to the CoproHarmony solution on a monthly or annual basis, at the User's choice, tacitly renewable for a period identical to the one originally chosen. The subscription can be taken out on the registration page: https://coproharmony.fr/inscription.

3.1. Available plans

CoproHarmony offers the following plans, with prices stated in euros including all taxes:

• Free version: permanent, free-of-charge access to a limited scope of the solution (5 resident accounts, 1 general meeting, 3 practical information entries, 400 MB of storage space, attachments disabled);
• Monthly Premium subscription: €21.99 incl. tax per month, tacitly renewed month to month;
• Annual Premium subscription: €242 incl. tax per year, i.e. the equivalent of €20.17 incl. tax per month (one month free compared with the monthly plan), tacitly renewed year to year.

Both Premium plans give access to the same features and differ only in their billing frequency and price. They lift the limitations of the free version (unlimited resident accounts, general meetings, practical information entries and attachments) and raise the included storage space to 1 GB per property.

3.2. Trial period

Every newly created property benefits from a free fifteen (15) day trial period, non-renewable, counted from its creation date and requiring no bank details. On expiry of that period, and failing subscription to a Premium plan, the property automatically switches to the free version, without deletion of the data already recorded.

CoproHarmony reserves the right to remove, modify or replace one or more of the Subscriptions offered, at any time, it being understood that such changes will not be enforceable against Subscriptions in progress (except with regard to the content of the features – for example adding or removing features).

The Subscription taken out is reserved for strictly private, personal and non-commercial use by the User. Under no circumstances may it be shared with third parties.

Protection and verification measures may be put in place by CoproHarmony. In the event of unauthorized sharing or access to the Subscription by the User for the benefit of third parties, or of a breach by the User of these T&Cs, CoproHarmony reserves the right to immediately terminate the Subscription – without the possibility of a refund for the remaining contractual period.

4. Terms of subscription and renewal

4.1. Subscribing

To subscribe, the user must go to the service’s registration URL: https://coproharmony.fr/inscription

The user must fill in the registration form with their personal information and their condominium’s information, then proceed to pay for the subscription.

Subscriptions are payable by credit card via a secure payment system.

Once registration is validated and payment is made, the user will receive a confirmation email with a link to activate their account and access the platform.

4.2. Renewal

Unless terminated by the User before the end of the current subscription period in accordance with the termination terms provided for, any Subscription (monthly or annual, depending on the plan chosen) will be tacitly renewed for a new period identical to the one originally taken out.

4.3. Payment incident

In the event of total or partial non-payment of a single installment on the agreed date, access to the Subscription’s paid content is suspended until the situation is resolved. The User will be informed of the suspension of access to their subscription’s content and of the fact that they have a one-week period to resolve the situation. Failing resolution within the specified period, the Subscription will be permanently terminated by CoproHarmony as of right, notwithstanding the Company’s right to claim damages for non-payment of the price.

5. Price and payment terms

The price of subscriptions is shown in Euros, all taxes included. As at the date these T&Cs were last updated, it is as follows:

• Monthly Premium subscription: €21.99 incl. tax per month, charged each month on the anniversary date of the subscription;
• Annual Premium subscription: €242 incl. tax per year, charged in a single payment on subscription and then on each anniversary date.

The free version and the fifteen-day trial period described in article 3 give rise to no payment and require no bank details.

CoproHarmony reserves the right to modify the price of the Subscription, and undertakes in this case to notify the User of any price change in advance, as well as, where applicable, the terms for accepting these changes. Price changes will take effect from the new subscription period following the date of the price change.

In the event of non-acceptance of the new prices, the User may terminate their Subscription before the price change takes effect, under the conditions provided for in article 7.

Payment is made at the time of subscribing, by credit card via a secure platform.

Unless terminated by the User before the non-renewal deadline, payment of the following installments (monthly or annual, depending on the plan chosen) will be automatically made by debiting the same payment method, namely the credit card whose details the User previously provided.

It is the User’s responsibility to update their bank details in due time, and to inform the Company thereof, as well as of any payment incident. Failing an update of their bank details (particularly in the event of a change of credit card), their account may be suspended until valid details are updated.

Each subscribed property has a storage space included in its Subscription. The User may, in addition and at any time, add one or more additional storage packs to their Subscription, the size and price of which are shown at the time of adding on the platform. These packs are recurring options of the Subscription: they are billed on the same invoice and with the same frequency (monthly or annual) as it, and renewed under the same conditions. The User may cancel a pack individually at any time without affecting the base Subscription: the corresponding space remains available until the end of the period already paid, then is no longer billed or counted. Cancelling the base Subscription cancels all packs attached to it.

THE USER GUARANTEES THAT THEY HAVE ALL THE AUTHORIZATIONS NECESSARY FOR PERSONAL USE OF THE SELECTED PAYMENT METHOD.

6. Right of withdrawal

As a rule, in the event of a remote subscription, the User has a right of withdrawal under articles L. 221-1 et seq. of the French Consumer Code, which may be exercised within fourteen (14) days of subscribing to the offer, unless the User has triggered the immediate provision of the service. The date of acceptance of the offer corresponds to the date of subscription at the time of payment.

From the date of subscribing to the offer, the User will have a period of fourteen (14) days to exercise their right of withdrawal on the Subscription taken out and not yet started, by writing to copro.harmony.app+rgpd@gmail.com or by using the contact form at https://coproharmony.fr/contact, entering your user information (last name, first name, email address, phone number).

Subject to compliance with the conditions stipulated above for exercising the right of withdrawal, the User will be fully reimbursed for the amounts paid within 14 days of CoproHarmony receiving the request.

EXCEPTION: By paying the price of the Subscription taken out, the User may agree to begin the immediate provision of paid content by ticking the box provided for this purpose, informing them of the waiver of their right of withdrawal on the Subscription taken out and enabling their express consent to be collected.

7. Terms of termination of subscriptions

7.1. Termination by the User

Once the User has subscribed and paid for a Subscription, they may notify their intention to terminate their subscription from their personal space on the CoproHarmony platform or by contacting customer service via https://coproharmony.fr/contact.

As Subscriptions are entered into for a firm period (monthly or annual, depending on the plan chosen), the termination takes effect not at the time of notification but at the end of the current subscription period.

In any event, the termination request does not entail any refund to the User for the remaining period until the end of the subscription term.

7.2. Termination by CoproHarmony

CoproHarmony reserves the right to terminate a Subscription and/or remove all access to paid content at any time in the event of fraudulent or unlawful use of a User’s authentication credentials, in the event of a breach of these T&Cs, and in the event of non-payment of one of the installments, in the case provided for in article 4.3.

In this case, the User acknowledges having been informed that the Subscription will be terminated by CoproHarmony as of right, without the User being able to claim any compensation or refund for the remaining subscription period as of the date the termination takes effect.

8. User undertakings

CoproHarmony provides its Users with a SaaS solution for condominium board management. The features offered are tools to help manage and organize the administrative tasks of a condominium.

The User acknowledges that the content and features provided by CoproHarmony do not constitute legal, accounting or tax advice and are provided as an aid to administrative management. It is the User’s responsibility to verify the compliance of any actions taken with applicable legislation and to seek the advice of a professional if necessary (lawyer, accountant, property manager, etc.).

The User is solely responsible for the use of the information, subscriptions and content offered, and it is their responsibility to check, before any use of the information and data, the compliance and suitability of the content offered with their expectations.

9. Liability

CoproHarmony offers services related to condominium board management and is subject to a best-efforts obligation. All information and data disseminated as part of the services is provided for informational purposes only. The provision of this data cannot in any way be considered specific and regulated advice.

CoproHarmony cannot be held liable for any damage or loss, direct or indirect. The User therefore uses the services at their own risk, and CoproHarmony gives no guarantee as to the suitability of the content for the User’s expectations and/or needs.

THE USER IS SOLELY RESPONSIBLE FOR THE USE OF THE INFORMATION, SUBSCRIPTIONS AND CONTENT OFFERED, AND IT IS THEIR RESPONSIBILITY TO CHECK, BEFORE ANY USE OF THE INFORMATION AND DATA, THE COMPLIANCE AND SUITABILITY OF THE CONTENT OFFERED WITH THEIR EXPECTATIONS, TO ADAPT IT AS NECESSARY, INCLUDING BY SEEKING THE ADVICE OF A PROFESSIONAL IF NECESSARY.

Under no circumstances shall CoproHarmony be held liable for the non-performance of the contract entered into, in the event of the suspension of content and/or Subscriptions due to force majeure, malfunction, disruption, or total or partial strikes, in particular of the telecommunications means and applications used.

CoproHarmony shall incur no liability for any direct or indirect damages arising from this document, in particular in the event of financial loss, loss of profit, loss of opportunity, damages or costs.

Use of the Site and its services by the User implies knowledge and acceptance by the User of the characteristics and limitations inherent to the Internet network and to the applications and platforms used, and in particular with regard to their reliability.

The User is informed that CoproHarmony may be required to temporarily interrupt access to the Site for technical reasons, in particular to carry out or undergo maintenance. The User expressly accepts these interruptions and waives any claim in this regard, whatever the circumstances of said interruption.

CoproHarmony shall under no circumstances be held liable for any network malfunction preventing the proper functioning of its services, any deletion or loss of data, any consequence of a virus, bug, anomaly or computer failure, as well as, more generally, any damage caused to the computer or other equipment used by the User to access the services.

Force majeure: any irresistible event or circumstance, external to the parties, unforeseeable, unavoidable, beyond the control of the parties, and which could not be prevented by them despite all reasonably possible efforts, shall be considered a case of force majeure.

10. Intellectual property

The company names, trademarks and distinctive signs reproduced on the Site and/or in the content of the Services (in particular "CoproHarmony") are protected under trademark and copyright law, and are the exclusive property of CoproHarmony.

The Site and all its content, namely in particular texts, videos, comments, works, illustrations, drawings, graphics, and all other graphic or visual elements reproduced or represented on the Site, are strictly protected in accordance with the provisions of the French Intellectual Property Code.

As such, and in accordance with the provisions of the Intellectual Property Code, only use for private, personal and non-commercial purposes is authorized, subject to different or more restrictive provisions of the Intellectual Property Code.

Any reproduction or representation, in whole or in part, of the Site and its content, including videos, texts, graphics and all other graphic or visual elements, is strictly prohibited.

11. Personal data

CoproHarmony, which publishes and operates the Site, is the data controller within the meaning of applicable Regulations (including Regulation (EU) 2016/679 on the protection of personal data applicable as of May 25, 2018, French Law No. 78-17 of January 6, 1978 on Information Technology and Civil Liberties as amended, and any regulation supplementing, amending or replacing these).

The User’s personal data that may be collected and processed by CoproHarmony is necessary for the management of Subscriptions and business relationships with CoproHarmony.

It may be transmitted to commercial and technical partners, suppliers and independent third parties located in Europe, in the European Economic Area, or sometimes outside the European Union, who contribute to CoproHarmony’s contractual relationships.

In accordance with applicable Regulations, the User, upon proof of identity, has a right of access, rectification and objection to their personal data. They may require the data controller to rectify, complete, update or erase their personal data, as applicable.

In this case, simply make the request by email to copro.harmony.app+rgpd@gmail.com or by post to CoproHarmony, 18 RUE MASSENA, 06000 NICE.

To facilitate processing of the request, it is recommended to attach a photocopy of a valid ID bearing the User’s signature and to specify the address to which the response should be sent. A response will then be sent within 2 months of receipt of the request.

For security and reliability purposes in the use of the Site and its services, connection logs will be kept for 3 months.

12. Evidence agreement

In accordance with article 1316-2 of the French Civil Code, the parties intend to establish, as part of the services, the rules relating to admissible evidence between them in the event of a dispute and its probative value.

CoproHarmony and the User agree to accept that, in the event of a dispute, data resulting from any computer or digital recording, email, as well as any element transmitted by the User, constitutes proof of acceptance of these Terms and Conditions of Sale.

13. Applicable law

These T&Cs are governed by French law.

In the event of a dispute between the professional and the User, they will endeavor to find an amicable solution.

Failing an amicable agreement, the consumer User has the option of referring the matter free of charge to the consumer mediator to which the professional is affiliated, namely the Association of European Mediators (AME CONSO), within one year of the written complaint sent to the professional.

The consumer mediator may be contacted:

• by completing the form provided for this purpose on the AME CONSO website: www.mediationconso-ame.com
• by post to AME CONSO, 11 Place Dauphine – 75001 PARIS, France.

Online Dispute Resolution Platform: In accordance with article 14 of Regulation (EU) No. 524/2013, the European Commission has set up an Online Dispute Resolution platform, facilitating the independent, out-of-court settlement of online disputes between consumers and professionals in the European Union. This platform is accessible at the following link: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=FR