Issue Management

All our articles about Issue Management.

An owner refuses access for the works: what to do

One refusal can stall a project the whole building voted. The law provides for it — and for who pays the delay.

A fall on an icy path is the most predictable claim of the year. It is also the one nobody anticipates.

After a theft, the meeting votes a camera. Three years later the hall door still does not close.

A crack photographed and dated is worth infinitely more than a crack described from memory three years later.

A flat treated on its own is reinfested within three months. That is the only thing to grasp before arguing about who pays.

Repainting a damp patch costs a little. Repainting it every year for eight years costs a lot, and the wall is worse than when you started.

An invisible leak on a buried pipe can cost thousands before anyone notices.

From the first alert to closure: a method that keeps issues from getting lost in email.

Water damage, fire, storm: the right reflexes to file a condo insurance claim and follow it through to reimbursement.