Communication

September 6, 20267 min

The building’s WhatsApp group: why it derails, and what replaces it

A chat group keeps everything and finds nothing. That is precisely the opposite of what a building needs.

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September 3, 20268 min

Condo extranet: what the manager must actually put in it

An empty extranet is an unmet obligation, not a disabled feature. And it is up to the board to say so.

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Clear communication between a condo board and co-owners

July 25, 20267 min

How can a condo board communicate better with co-owners?

Fewer scattered emails and more useful information: build communication that earns trust without overwhelming residents.